E-mailroom

The Czech Telecommunication Office's (hereinafter referred to as the “CTU”) electronic mailroom is designed for the reception of all electronic submissions.

Electronic address: podatelna@ctu.gov.cz

Submissions of applications of consumers (individuals not engaged in business) in a dispute in electronic communications or postal services can be made directly via e-mail address spotrebitelskespory@ctu.cz. For submissions, it is suitable to use form no. 2 “Objection to the settlement of a claim for failure to provide/poor provision of a service”.

Electronic Submission Options

  1. By means of an e-mail message sent to podatelna@ctu.gov.cz
  2. By means of the data mailbox (identifier a9qaats)
  3. Use of a technical data carrier (CD). The data carrier can be delivered to the mailroom of the CTU, Sokolovská 219, Prague 9. The days and hours when the CTU mailroom is open are:
     
    Monday, Wednesday 7.45 − 17.00 hod.
    Tuesday, Thursday 7.45 − 16.15 hod.
    Friday 7.45 − 14.45 hod.

 

Your enquiries concerning the operation of the electronic mailroom can be sent to the electronic address of the mailroom or to the CTU’s delivery address.

Requirements for Electronic Submissions

  • Acceptable electronic submission formats::
    pdf, xml, fo, zfo, htm, html, odt, ods, odp, txt, rtf, doc, docx, xls, xlsx, ppt, pptx, jpg, jpeg, jfif, png, tif, tiff, gif, mpeg1, mpeg2, wav, mp2, mp3, isdoc, isdocx, edi, dwg, shp, dbf, shx, prj, qix, sbn, sbx, dgn, gml, gfs, xsd,  heic, heif, m4a, m4v, mp4, csv, aac

One e-mail message (or one technical data carrier) may only contain one submission.
If a submission consists of more than one electronic document, the document representing the submission as such must be distinctly identifiable from the additional electronic attachments thereto.
The maximum total size of one electronic submission (including all attached files) is 20 MB for email messages and 100 MB for data messages sent via the data mailbox information system.

Receiving and processing of electronic submissions

Received electronic submissions will subsequently go through the prescribed checks, e.g. in terms of their readability, presence and validity of electronic signature (if required), or to check for the presence of a virus.

Electronic signature

A recognised electronic signature is based on a qualified certificate issued by a qualified trust service provider (QTSP). 

Current list of qualified trust service providers: https://www.dia.gov.cz/cs/legislativa/eidas-sluzby-vytvarejici-duveru-a-elektronicka-identifikace/povinne-zverejnovane-informace/seznam-kvalifikovanych-poskytovatelu-sluzeb-vytvarejicich-duveru-a-poskytovanych-kvalifikovanych-sluzeb-vytvarejicich-duveru                                                                         

Rules for confirming delivery of electronic submissions

The electronic mailroom will inform the sender of the delivery of a submission to the electronic mailroom via an email message (confirmation) on receiving the submission, so long as it is possible to ascertain the electronic address of the sender from the received electronic submission. In this massage shall also be listed the identification data of the submission, which shall also include the electronic signature of the employee of the mailroom.
If the submission does not pass through any of the aforementioned checks, it will not be accepted by the mailroom, and if the electronic address of the sender can be ascertained from the received date message, the reason for not accepting it shall be specified in the confirmation.

Confirmation of receiving an electronic submission:

“The electronic submission was delivered to the electronic mailroom of the Czech Telecommunication Office on: DD/MM/YYYY at HH/MM/SS
Identification data of submission:
Name and surname of authorized employee:
Recognized electronic signature of authorized CTU employee:‘‘.

Procedure in the event of detection of malicious software or format error in a received data message

A data message in which malicious software was detected, or which has a format error, shall not be processed. If the electronic address of the sender can be ascertained from the received date message, a message shall be sent to this address about malicious software being detected.

Principles for electronic submissions according to which legal acts can be carried out toward CTU in electronic form, and the requisites of such acts

a) Act No. 500/2004 Coll., Administrative Procedure Code, as amended

 

  • Submissions made electronically in accordance with Section 37(4) of Act No. 500/2004 Coll., Administrative Procedure Code, must be signed with a recognised electronic signature in accordance with Section 6(1) of Act No. 297/2016 Coll.    
  • If a submission made in electronic form is not signed by a recognized electronic signature, it must be confirmed within 5 days, or supplemented in writing, verbally into a protocol or electronically with a recognized electronic signature (Section 37, paragraph 4, Act No. 500/2004 Coll.).
  • It must be evident from the submission who is making it, what matter it relates to and what it is proposing (Section 37, paragraph 2, Act No. 500/2004 Coll.).

In order to simplify certain electronic submissions pursuant to Act No. 500/2004 Coll., Administrative Procedure Code, as amended, forms (zfo format) are available that can be sent to the electronic mailroom after they are filled-in.

b) Act No. 280/2009 Coll., Tax Code, as amended

 

  • Electronic submissions relating to fees may be made by means of a data message bearing a recognised electronic signature in accordance with Section 6(1) of Act No. 297/2016 Coll., or sent via a data box (Section 71(1) of the Tax Code).                        
  • An act carried out toward a tax administrator using a data message without a recognised electronic signature shall also be deemed to have been submitted, provided that such submission is confirmed or subsequently supplemented within 5 days of the date on which it was received by the tax administrator, in the manner specified above (Section 71(3) of the Tax Code). 

c) Request to provide information pursuant to Act No. 106/1999 Coll., on Free Access to Information, as amended

 

  • It must be evident from the submission for which obligatory entity it is intended, the identity of the person making the submission, and the applicant’s email address (Section 14(2) of Act No. 106/1999 Coll.)

Such a request does not have to be signed by a recognized electronic signature.

 

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