Pay for the real speed

Since 1 January 2021, Internet access service providers are obliged to provide specific Internet access speed parameters in their contract terms.

You can use e.g. the NETTEST tool for measuring whether your Internet speed achieves the level agreed in your contract.

What should you find in the contractual terms and conditions, how to measure, when to be entitled to claim and how to submit a claim to the provider, can be found in detail in our borchure "SPEED OF INTERNET ACCESS".

You can find a template for the submission of a claim to the provider and, if applicable, objections against a claim settlement in the brochure or in a Word format here: CLAIM, OBJECTION


Watch our educative video


Guide to the process of measurement and claims

Brochure to download in PDF: Speed of Internet Access, Measurement and Claims


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