Pay for the real speed
Since 1 January 2021, Internet access service providers are obliged to provide specific Internet access speed parameters in their contract terms.
You can use e.g. the NETTEST tool for measuring whether your Internet speed achieves the level agreed in your contract.
What should you find in the contractual terms and conditions, how to measure, when to be entitled to claim and how to submit a claim to the provider, can be found in detail in our borchure "SPEED OF INTERNET ACCESS".
Watch our educative video
Guide to the process of measurement and claims
Brochure to download in PDF: Speed of Internet Access, Measurement and Claims
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